Return and Exchange Policy

Purchases made at sportsdrc.com can be returned directly to the Sports DRC store or by mail. Returns are always free of charge in Canada. To return your items, contact us by email at info@sportsdrc.com, by calling our toll-free number 1-844-668-7389 or by using our chat system.

For fast service, we suggest you place a new order for the new product and then contact us to return the product you no longer want. Sports DRC will temporarily charge your credit card for replacement items. When we receive your returned package, we will refund the item to your credit card.

The following FINAL SALE goods CANNOT be returned : heating garments, underwear, jerseys, thermal socks and merino wool. These articles are not eligible for refund, exchange or store credit.

Returns are possible and accepted, provided that the customer provides the original invoice within 30 days of the date of purchase and returns the product in the same condition it was delivered and in its original packaging.

Return Policy

  • Email info@sportsdrc.com with your order number and reason for return.
  • We will send you the procedure to get your return voucher.
  • The cost of using the return voucher is $10.00 plus tax, and will be deducted when refunding your original order.
  • If you want another item or size, simply place a new order immediately on the website. This way, you ensure the availability of your new article.
  • Oversized items are not eligible for return at $10 and the return is entirely at the customer’s expense and must be returned in its original packaging.
  • Gift cards are not refundables. As a hygiene measure, certain items cannot be returned, such as thermal stockings, heated clothing, helmets or goggles and Sea-Doo suits.

*** Not applicable in some remote territories

Additional Information

  • Sports DRC is not responsible for any loss or damage related to returned packages. Also, we suggest that you insure your package with the carrier. We cannot reimburse damaged items.
  • All liquidation products are final sales and cannot be returned. Manufacturer’s defects are acceptable.
  • Payments made on the sportsdrc.com website are secure. Under no circumstances will we share your personal information. We could contact you through our newsletter, from which you can unsubscribe at any time.

Used or Damaged Merchandise

  • Any merchandise that has already been worn is considered used and cannot be returned. We encourage you to try on your boots and helmets indoors before making your first trip outdoors.
  • Parts and accessories already installed on a vehicle cannot be returned.
  • Any merchandise showing signs of use (smell, hair, etc.) will not be refunded.

Instructions for Helmets and Clothing

  • Garments must be returned in their original packaging with original labels. The plastic bag protects the item in the box, so it must also be returned with the product.
  • Helmets must be returned in the original box with all documentation, labels and accessories sent.